2016 Annual Report

Tenants’ and Residents’ Forum

Last year, the Tenants’ and Residents’ Forum (TaRF) felt it was necessary to have an annual work programme in place to give clear direction for the year. The forum agreed their interest for the coming year would be with reviewing the Association’s policy documents and procedures which were due for review. If the policy or procedure affected Mid-Wales Housing’s tenants, the TaRF had the opportunity to feed back their views directly with the member of staff responsible for the writing the document. Most importantly, it was agreed that feedback would be given before documents were presented to the Board of Management for approval so the Forum was given an opportunity to have meaningful involvement and its views were taken into account. 

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Nia Boyd

Customer Services Team Leader

In 2015/16 the Tenants’ and Residents’ Forum reviewed 11 documents over seven meetings to include a revision of the Community and Tenant Engagement Action Plan, Customer Services and Compensation Policy, Asset Management Strategy, Rent Policy Options and Welsh Housing Quality Standards Compliancy Certificates. This was a great achievement for a voluntary group of residents interested in helping the Association to improve its services to others.

Tenant Participation Advisory Service Awards

Mr. Bryan Owen, a member of TARF and a resident of Clerk’s Court in Welshpool, received national recognition through the Tenant Participation Advisory Service Awards for his outstanding commitment and work to the community and the Association.

This year’s Awards were held at the All Nations Centre, Cardiff on 25th June 2015. The “Oscars” of the participation world saw nominations from all around Wales come together to celebrate and acknowledge the work that people do to help shape and improve landlord services and the communities in which they live. The event exhibited the great work that individuals do for their neighbours and communities as well as the innovative work that registered social landlords do for their tenants.

Miss Nia Boyd, Community Participation Officer at Mid-Wales Housing Association, said: “I am really pleased that Bryan’s hard work has been recognised. He has been a tenant with Mid-Wales Housing since 1996 and has contributed enormously in shaping our services as a landlord. He has been Chairman of the Association’s Tenants’ and Residents’ Forum for six years and is a dedicated member of the Tenant Service Auditors’ team. He is also a keen gardener and has established and maintained the communal garden on his estate to a very high standard. The time and effort that Bryan puts into the communal gardens really shows as it always looks fantastic”. 

Bryan is also keen to help others and four years ago, together with Mid-Wales Housing staff members, Bryan arranged a trip for residents on the Heulwen Trust Canal barge along the Montgomery Canal. As a result, the Association now has five to six trips a year where supported housing and disabled tenants are taken on the three-hour boat trip, which they thoroughly enjoy.

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