2016 Annual Report

Maintaining our Properties

Each year, Mid-Wales Housing Association undertakes a programme of planned maintenance to continuously improve and modernise our properties for the benefit of our residents. Planned maintenance is the name we give to the replacement of certain building components, which includes kitchens, bathrooms, doors, windows and heating systems. The works are determined by a programme of on-site surveys ensuring we target properties where work is most needed

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We also have a programme for installing showers, extractor fans and anti-slip flooring which supports the requirements of the Welsh Housing Quality Standard (WHQS).

By the end of the last financial year the Association had invested in excess of £620,000 in planned improvement works, where our residents benefitted from:

  • 98 replacement kitchens
  • 14 replacement bathroom suites
  • 100 replacement boilers
  • 11 replacement doors and windows

Ongoing maintenance is also an important area of work to ensure the upkeep of our homes: throughout the year we externally redecorated 195 properties, including communal areas, across 24 estates, to a value of just under £130,000.

Living Independently

The Association fully supports older and disabled people to live independently in their own homes in accordance with our Lifetime Homes strategy. We have invested £224,000 in carrying out adaptation works to properties where residents experience difficulty with day-to-day living.  Works included 44 level access showers and seven stair lifts plus 61 minor adaptations ranging from installation of lever taps to access ramps. It can sometimes be the minor jobs, like fitting a handrail in a tenant’s bathroom, that makes a huge difference to people's lives.

Living Safely

It is important to us that our properties and equipment are safe for our residents and visitors. We have a comprehensive service and maintenance programme which includes boilers, fire control systems, electrical systems, anti-scald valves, sewage treatment plants and lifts. We also service mechanical equipment which exists in properties which have been specially adapted. We committed over £236,000 to ensuring compliance in these areas.

We fully engage with residents where planned works are to be undertaken on their properties prior to, during and following completion of the works. Resident feedback is important to us as we use this information to improve our quality of service. The overall level of tenant satisfaction with planned maintenance for the last financial year was 95%

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