2016 Annual Report

Improving Our Allocations Service To Residents

We have allocated 223 new homes during the year to the people of Mid-Wales across Ceredigion and Powys, of which, 31 were brand new homes

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Nia Boyd

Customer Services Team Leader

This year we signed up to the Powys Common Housing Register. All housing providers in Powys belong to the scheme meaning there is only one way to apply for housing and only one list that all providers are using to allocate from. This makes applying for housing in Powys a much simpler process for all applicants and ultimately offers a much more customer friendly approach to allocating our homes. Similarly, in Ceredigion, we have been part of the Common Housing Register for a number of years. Mid-Wales Housing and our partners in Ceredigion are working together to improve the application process and provide a broader approach to housing solutions. From next year, applicants in Ceredigion will be able to seek housing advice and apply for housing online making the customer experience much easier for online users. 

We have allocated 223 new homes during the year to the people of Mid-Wales across Ceredigion and Powys, of which, 31 were brand new homes which you can read more about in the “New Developments” Section. 23% of allocations were made to homeless people which is above the national average. Using the Housing Association’s Charitable Trust toolkit to calculate the value of these allocation, it is caculated that the financial value in help offered to these families by rehousing them was £206,500 during the year.

The Association undertook adaptations on 87 homes for tenants with mobility problems during the year.

This year, the percentage of rent loss due to empty properties is 0.3% of the total rent revenue. This falls far below the historic rate and the target set for 2015/16 of 0.8%. This has a lot to do with the hard work of the Customer Services Team to find suitable applicants before the tenant who is terminating leaves the property. Empty property times are being reduced by arranging viewings whilst the terminating tenant is still in occupation and completing inspections on the day the keys are handed in, with contractors and our in-house maintenance team prioritising works to enable the Community Housing Team to let the properties as quickly as possible.

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